Mr. He Yan ：Deputy General Manager 

                         Risk management / financial sector technical director

Professional Qualifications:

ISO 9001 Lead Auditor ISO 27001 Auditor

ISO 14001 Lead Auditor ISO 22000 Lead Auditor

OHSAS 18001 Lead Auditor ISO 31 000 Lead Auditor

ISO 10002 Lead Auditor

Water conservancy and environmental engineering, consulting certification industry for 16 years, based on the standards and management to understand and become familiar with a wide range of financial and insurance industry to provide management and standard consulting services, to maintain seven auditor qualification of the system during the BSI inauguration, also served as BSI full-time lecturer, Account Manager, SMSAS China, product manager, the regional financial industry manager duties

Well-known enterprises have served:

Manufacturing:

Coca-Cola (Hong Kong), Schneider Electric, Otis Elevator, SMIC, Foxconn, the LG, Samsung, Canon, Huabei Delta Printing, Qi Liang Hyde, Golden Eagle color printing, etc.

The financial sector:

Merchants Bank, Huaxia Bank, China Industrial and Commercial Bank of China notes, Xinjiang Construction Bank, CCB, Shandong, Yunnan Construction Bank, Construction Bank, Beijing, Qingdao Agricultural Bank of China, Bank of Beijing, China Everbright Bank, Ping An Insurance, New China Life, China Life Insurance, etc.

Services:

China Airlines, Eastern Airlines, Xiamen Airlines, Beijing Mobile, Henan Mobile, Tianjin Netcom, Netcom, Xinjiang, Hebei Netcom, Capital Airport passenger Ministry, Beijing Capital International Airport security, the Dorset Hotel, Vanke, Wumart, COSCO , Tsinghua reception services and other

Have led the implementation of the project:                    Mr. He Yan Vice President


                      Risk management / financial sector technical director

Professional Qualifications:

ISO 9001 Lead Auditor ISO 27001 Auditor

ISO 14001 Lead Auditor ISO 22000 Lead Auditor

OHSAS 18001 Lead Auditor ISO 31 000 Lead Auditor

ISO 10002 Lead Auditor

Water conservancy and environmental engineering, consulting certification industry for 16 years, based on the standards and management to understand and become familiar with a wide range of financial and insurance industry to provide management and standard consulting services, to maintain seven auditor qualification of the system during the BSI inauguration, also served as BSI full-time lecturer, Account Manager, SMSAS China, product manager, the regional financial industry manager duties

Well-known enterprises have served:

Manufacturing:

Coca-Cola (Hong Kong), Schneider Electric, Otis Elevator, SMIC, Foxconn, the LG, Samsung, Canon, Huabei Delta Printing, Qi Liang Hyde, Golden Eagle color printing, etc.

The financial sector:

Merchants Bank, Huaxia Bank, China Industrial and Commercial Bank of China notes, Xinjiang Construction Bank, CCB, Shandong, Yunnan Construction Bank, Construction Bank, Beijing, Qingdao Agricultural Bank of China, Bank of Beijing, China Everbright Bank, Ping An Insurance, New China Life, China Life Insurance, etc.

Services:

China Airlines, Eastern Airlines, Xiamen Airlines, Beijing Mobile, Henan Mobile, Tianjin Netcom, Netcom, Xinjiang, Hebei Netcom, Capital Airport passenger Ministry, Beijing Capital International Airport security, the Dorset Hotel, Vanke, Wumart, COSCO , Tsinghua reception services and other

Have led the implementation of the project:

Xing Yan：site service team technical director

Professional Qualifications:

Engaged in the eight years of customer service management, since 2002, entered the consulting field, presided over numerous complaints management optimization, business process reengineering, system planning and implementation of customer service operators, channel planning and implementation of counseling services, complaints management planning and implementation counseling, call center telemarketing planning and implementation of counseling.

Well-known enterprises have served:

IBM Blue Express, China Mobile Group Henan Mobile, Hubei Mobile, Tianjin Mobile, Anhui Mobile and Guangdong Mobile, Shanxi Mobile, Inner Mongolia Mobile, Jiangsu Mobile, Hebei Mobile, Lenovo Group, and the Divine Data Group Property and Casualty Insurance Company of China, TCL , Hisense, Guohong Group. Presided over the Henan Mobile call center complaint management to enhance the project. This project the Ministry of content in 2007 in Henan Province Company Innovation Award

Henan Mobile customer service, convenient service project
Henan Mobile Quality Management Project
Hubei province mobile marketing complaint management system re-architecture integration projects. This project Hubei Mobile highlights projects of 2005
Lenovo Group's customer service planning and marketing programs to promote a consulting project
Hisense e-service system operation and management system integration projects. Service management model, the service process reengineering, service management system KPI and performance management system design
IBM holding company Blue Express service channel management design and process transformation. Service channel management and expansion of franchising management and corporate culture to copy the design in the channel
Beijing Telegraph and Telephone marketing model to build the project 

 Xing Yan-site service team technical director

Professional Qualifications:

Engaged in the eight years of customer service management, since 2002, entered the consulting field, presided over numerous complaints management optimization, business process reengineering, system planning and implementation of customer service operators, channel planning and implementation of counseling services, complaints management planning and implementation counseling, call center telemarketing planning and implementation of counseling.

Well-known enterprises have served:

IBM Blue Express, China Mobile Group Henan Mobile, Hubei Mobile, Tianjin Mobile, Anhui Mobile and Guangdong Mobile, Shanxi Mobile, Inner Mongolia Mobile, Jiangsu Mobile, Hebei Mobile, Lenovo Group, and the Divine Data Group Property and Casualty Insurance Company of China, TCL , Hisense, Guohong Group. Presided over the Henan Mobile call center complaint management to enhance the project. This project the Ministry of content in 2007 in Henan Province Company Innovation Award

Henan Mobile customer service, convenient service project
Henan Mobile Quality Management Project
Hubei province mobile marketing complaint management system re-architecture integration projects. This project Hubei Mobile highlights projects of 2005
Lenovo Group's customer service planning and marketing programs to promote a consulting project
Hisense e-service system operation and management system integration projects. Service management model, the service process reengineering, service management system KPI and performance management system design
IBM holding company Blue Express service channel management design and process transformation. Service channel management and expansion of franchising management and corporate culture to copy the design in the channel
Beijing Telegraph and Telephone marketing model to build the project